Family in front of Cinderella Castle
  • On Apr 26, 2021
    Otto ivan from San Salvador Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! Due to COVID-19 restrictions, I´m thinking about changing my tickets due to later this year. Is this possible? How does it work?

    Hello, Otto Ivan! Welcome to planDisney!

    I completely understand why you're thinking of postponing your trip to the Walt Disney World Resort. We're all making decisions that we believe are best for our families, and sometimes that means we just need to wait a little bit longer to make travel plans. With that in mind, Disney does give you the flexibility to make changes to your tickets as long as you haven't used them yet. Let's walk through how to do that.

    If you've already downloaded the My Disney Experience app for your mobile phone, that's the easiest way to make changes to your tickets. I'll go through that process, but it's very similar if you're using a desktop computer instead. You just need to have your tickets linked to a free My Disney Experience account. If you don't have one, you can always call Guest Relations at the Existing Tickets number and a Cast Member will take care of everything for you.

    Okay, here we go! In the app, you'll want to click on the three little horizontal lines in the bottom right corner of your screen, then click on "Tickets and Passes." That will bring up a page with all of your linked tickets. If your tickets are able to be modified online, you should see an option there to do that. You can click there, and then change your tickets to the new dates you want to visit. Just note that Disney uses a date-based pricing system, so if there's a difference in price between your current dates and the new ones, you'll be alerted to that here.

    And that should do it! If you have any problems making the changes, just call the Guest Relations number on the contact list I linked above.

    Otto Ivan, when you've changed the dates on your tickets, don't forget to make your Disney Park Pass reservations for the theme parks you plan to visit each day of your trip. They've been booking up pretty quickly, so it's best to make them as early as possible.

    I hope your Walt Disney World vacation plans go swimmingly, Otto Ivan. Please feel free to come back and see us again if you have any more questions!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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