• On Sep 14, 2021
    Curtis from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Due to the Covid laws in California we need to cancel our trip in Oct. We have a son on the autism spectrum that cannot wear a mask, so we will hopefully be able to come when that law is no longer in place. How do I cancel my tickets?

    Hey there, hi there Curtis. Thanks for stopping by planDisney where you're always welcome as can be.

    I'm sorry to hear you won't be visiting the Happiest Place on Earth this fall. Per the eTicket terms and conditions, Disneyland Resort theme park tickets are nonrefundable. You can, however, use the tickets at a later date when the time is right for your family to travel. The value will never be lost, and you can always apply the amount you originally paid to the purchase of new tickets down the line. 

    Curtis, depending on when and what kind of tickets you purchased, they may still be valid for your next trip without an upgrade. During the resort-wide closure, expiration dates were extended for most ticket types and recently acquired, unused multi-day tickets are good until January of 2023. Check "Tickets & Passes" in the Disneyland Mobile App or your Disneyland account to see the expiration date on your admission.  If you have questions about anything, or to see if there's anything else that can be done in your situation, call (714) 781-4636, and a Cast Member will assist you.

    I hope something works out for you and your fellow Mouseketeers. Best wishes as we continue to progress through the current public health situation, and when you're ready to start putting together your next Disney vacation, come back and see us again. We're all ears!

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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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