• On Jan 10, 2021
    Zachary from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! I had my droid built and shipped from Hollywood Studios. Is there a way to track my package? I know it can take up to 2 weeks, just excited about getting it home! Thank you in advance!

    Bright Suns, Zachary!

    First, let me say that I sense you are one of our most critical allies in the Resistance. I am proud to greet another North Carolinian committed to the Cause. Your successful droid building at Droid Depot at the Walt Disney World Resort is worthy of congratulations! On our most recent visit in December, we also took our droid building efforts quite seriously. Thankfully, we have two young Jedi who are skilled at using the Force and deciphering blueprints!

    We also had our droids shipped home. Much to our surprise, they were on our front porch when we returned from our eight-day trip. You could call Merchandise Guest Services at 877-560-6477 to inquire about your package. Currently, they can be reached from 9:00 a.m. - 5:00 p.m. Eastern Time, Monday through Friday. When we shipped our droids, we also received a pink receipt that included a Ship Doc number. Our package came via UPS Ground shipping. After it was delivered, I checked the tracking process and was able to go to the UPS site to track by reference number using the Ship Doc number on our delivery receipt. Our package showed as delivered. 

    Given the speed at which we need to gather our Resistance forces and train, I suspect that your droids will arrive soon. Ours were happy to have made the journey safely. If you need a little support re-assembling or activating your droid when it arrives home, remember to refer to the BB-Series Unit Instruction Manual or the R-Series Unit Instruction Manual

    Zachary, these truly are perilous times. I trust that you were able to find allies on Batuu at Star Wars: Rise of the Resistance and Oga's Cantina at the Walt Disney World Resort. Your courage for the Cause is evident and we are hopeful that there will soon be peace in the galaxy!

    Good journey,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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