Hi Sandra,
Welcome to planDisney and thank you for your question!
Glad to hear you have the latest version of the
My Disney Experience mobile app installed on your devices, that’s a good first step! In my experience, if you’re wanting to add a frame or sticker to your
Disney PhotoPass photo, first you’ll want to select the photo and make your edits. Once done, you’ll want to click the checkmark in the lower right corner. When you click that checkmark, you should see a message telling you that your device is “Exporting the Image” and then it should save to your device.
You’ll want to double check in your device's gallery, but your photo should be saved with the frame or stickers you selected. From what I’ve seen, if you don’t use that checkmark after editing and happen to go back to your picture’s prior page, your edit won’t save when downloaded.
I hope this “Bit By Bryanna” is useful as you look through your recent Walt Disney World memories. If you have any other questions,
please feel free to reach out, I’m always happy to help!
The Magic Is Calling,
Bryanna