Mickey in Front of Vintage Car
  • On Apr 20, 2023
    William from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    i have downloaded the genie app and i think i need to link tickets and passes. how do i get the tickets / passes? we've already booked the vacation package.

    Howdy William! Welcome to planDisney. We are thrilled to see you've stopped by with a question for us!

    You are so close to your visit! It sounds like you are on the right track. First, you will want to download the Disneyland app, which is where you will use Disney Genie+, as well as many other features that will be helpful for your visit. If you purchased a vacation package, your theme park tickets would be linked to your Disney account that you used to purchase the package 4 days before your arrival. This means they most likely are linked to your account now.

    The most important part is that hopefully, you have already made the theme park ticket reservations for those tickets and the dates you will be in the park. Even though the tickets don't show up until 4 days before, there should have been instructions on how to make those theme park ticket reservations. If you have not, I would do this as soon as possible. Theme park ticket reservations are required along with tickets for entry. Now I would look to see if the tickets show up in your Disneyland account and you are hopefully good to go! If you have any issues or questions, you can call the Guest Services line for Tickets or Vacation Packages and a Cast Member will be able to pull up your account and help you out.

    William, I hope this helps you get one step closer to being ready for your visit. Be sure to stop by again if you have any other questions for us! See you real soon!


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Meet the Panelist: Carrie, California

Well hello friend! I'm Carrie, a work-from-home mama and military wife who currently calls sunny San Diego home. We love that we are close enough to Disneyland Resort to make a last-minute trip to see the Mouse quite frequently. You'll find us in the parks braving drops and coasters to work up our appetite to take as many snack breaks as we can fit in! I love helping my friends plan memorable trips to Disneyland Resort and can't wait to help you too! Learn More About Carrie

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