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  • On Nov 27, 2021
    Sarah from TX Asked

    I have downloaded the My Disney Experience App, but when I try to open it, it automatically closes. I have an IPhone XS Max running 14.8.1. Ive restarted my phone, idk what else to do. Any suggestions?

    Hello Sarah, 

    Welcome to planDisney, and thanks for asking us such an interesting question!

    I love my Apple smart devices, and so far all of my iPhones have always worked seamlessly with the My Disney Experience Mobile App.  In fact, planning a trip to the magic of Walt Disney World Resort with a little pixie-dusted help from My Disney Experience is simply supercalifragilisticexpialidocious!

    Sarah, I'm happy to share that at present the minimum device requirements for My Disney Experience to function correctly is iOS 13 and above.  Therefore, to the best of my rather limited technical knowledge, your iPhone XS Max running on 14.8.1 should (I would have thought!) meet the minimum device requirements.

    My best advice would be to begin by deleting the My Disney Experience Mobile App from your iPhone, then perhaps action an Apple update before reinstalling the App. 

    Hopefully with just a little faith, trust, and pixie dust that easy fix should work!  However, if that's not the case, my best suggestion would be to speak in person with a knowledgeable Cast Member by dialling the telephone number for My Disney Experience & MagicBands contained within this Walt Disney World Resort Phone Directory

    I hope that I've been able to offer a little bibbidi bobbidi boo insight for you today Sarah.  If you should have any further questions relating to your January 2022 plans to visit the most magical place on earth, then please do pop back any time to see me here at planDisney.

    Have a great Disney day ~ Jane

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Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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