Tree of Life at Sunset
  • On Feb 5, 2023
    Gillian from Devon Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I have downloaded the Disney App and I have entered the code on my Will Call email but it is saying Please link this ticket order on the my disney experience app is not able to link will call ticket orders - confused as I am on disney

    Hi Gillian, welcome to planDisney. I'm delighted to hear about your trip to the Most Magical Place on Earth on the horizon! 

    Gillian, please know that you will need to wait 48 hours after placing your booking to link your 'Will Call' ticket voucher in My Disney Experience. Guests receive an email confirmation of their ticket purchases and a second email containing a PDF Will-Call ticket confirmation voucher. Within this PDF Will-Call voucher, on the top right-hand side, there will be a barcode with a number printed below; it's this number (along with the Lead Passenger Surname) to use when linking tickets in My Disney Experience. 

    I hope this helps you to make that link in My Disney Experience, but should you have any further difficulties, the super-helpful Disney experts are available to talk to us in the U.K. Once you're all linked, Gillian, please remember to make those all-important Park Pass reservations for your trip as soon as possible. 

    The My Disney Experience App is super helpful. We used it frequently throughout each day -  for placing mobile food and beverage orders, checking on wait times, or using the interactive map to find the best way around, for example. For this reason, we found bringing a portable mobile phone charger very helpful. You can purchase a portable phone charging system at third-party operated kiosks throughout Walt Disney World Resort and get 'refills' throughout your trip. 

    Gillian, happy planning ahead of a magical trip! I'm here and would love to help if you have any other Walt Disney World questions. Louise
thumbnail image for Louise

Meet the Panelist: Louise, United Kingdom

Welcome to planDisney! I'm happiest in perpetual planning mode for our next Walt Disney World trip - it's my chance to catch a bit of Disney magic in-between visits.

Walt Disney World provides the ultimate sense of escapism! I understand how much guests want to get out of their trip, especially when travelling internationally. Please let me help you prepare a 'practically perfect in every way' journey so you can be truly whisked away by Disney magic!

Learn More About Louise

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.