Hi Adriana,
Welcome to planDisney and thank you for your question! I love looking through my
Disney PhotoPass pictures at the end of a vacation, it’s always fun to see the memories that were made.
Adriana, what you’re describing is the correct way to select all the pictures and download. Once you select one picture, that option to “Select All Visible Media” should pop up in the upper right, then you download all the pictures.
If it’s still not working, try signing out of your
My Disney Experience account and then signing back in. Sometimes our computers just need a little refresh! If that doesn’t help, you could also try using another internet browser and doing the same process. Also make sure that your computer has enough storage to download all the pictures at one time.
You can also download the pictures to your phone from the
My Disney Experience mobile app. If you choose to download the pictures this way, you can do so one by one. Just select the picture, then press “Save”.
I hope this “Bit By Bryanna” helps as you download your memories from your last trip. If you have any other planning or vacation questions in the future,
please feel free to reach out, I’m always happy to help!
The Magic Is Calling,
Bryanna