• On Nov 9, 2018
    Seher from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    How to download pictures from maxpass , i purchased maxpass n idk how to download pic without purchasing each picture . Or do i have to purchase even if i buy maxpass

    Hello, Seher! Thanks for stopping by the Disney Parks Moms Panel for help with downloading your PhotoPass images. 

    As you know, when you add Disney MaxPass to your theme park ticket, downloads of all your PhotoPass photos are included. You must have purchased Disney MaxPass in advance or on the day the images were captured in order to be able to download them using MaxPass. MaxPass cannot be purchased retroactively to provide access to photos taken in the past. With a valid MaxPass purchase, you do not need to buy photos individually as they will automatically be available for download. So if the photos you are trying to download were captured on a day when you were actively using MaxPass, call PhotoPass Guest Support at (714) 520-7106 to see if they can grant you access to your images. 

    The issue might also stem from the photos not being linked to the same account as the ticket that included MaxPass. You can link photos by manually entering the photo ID or linking the ID number on the back of any PhotoPass card you received. You need to ensure that the ticket you purchased was linked to your account as well. You might also try logging in to your Disneyland app to see if your photos appear there, but I think calling Guest Support will be your best bet. 

    I hope this helps!

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Meet the Panelist: Linda, Colorado

Hi there! I'm Linda from Colorado. The Disneyland Resort has always held a special place in my heart and now I enjoy Disney Parks vacations with my own family at least once a year. I am married to my high school sweetheart and we have a wonderfully silly daughter together. I love sharing my Disney Parks knowledge with anyone and everyone and I'm so excited to help you plan your next Disneyland Resort adventure! Learn More About Linda

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