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  • On May 7, 2015
    Julie from LANCS Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    how can i download all my photos again in a larger format . it says that they have already been downloaded and it wont let me delete my 6 x 4 pictures that are already in the downloads. I only have a couple of days left on some of my photos.

    Hello Julie and thanks for bringing your Memory Maker question to the Disney Parks Moms Panel. 
    Guests who've purchased Memory Maker should be able to download as many photos as they wish, multiple times, therefore I'm puzzled as to why you're experiencing any difficulties downloading your Memory Maker pictures.
    I'd like to suggest that you speak on the telephone with a knowledgable Cast Member by dialling the UK free phone number for Website Support contained in this Walt Disney World Resort Phone Directory or if you prefer send an email enquiry to disneyphotopass_support@disneyworld.com
    I expect you are already aware that Guests have the handy option to purchase an extension of their Memory Maker expiration date from 45 to 60 days; you can read more about extending by checking out this Memory Maker ~ Help & Support ~ Expiration Policy link. 
    Have a great Disney day. 
    ~ Jane 
thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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