Hiya Billie,
Thank you so much for stopping by planDisney with your Memory Maker question! You are going to absolutely love having
Memory Maker—it’s truly the best way to capture all of the magic around the parks. Keep an eye out for the Disney PhotoPass photographers, who will be wearing their bright green shirts. They’ll be happy to snap photos of you in front of iconic backdrops like Cinderella Castle, and don’t forget to ask about those special Magic Shots—you never know which Disney character might magically appear in your photos!
Now, let’s zoom in on your question. Memory Maker is
non-refundable (unless it was purchased as part of a Disney Resort Hotel package) and non-transferable. When bundled with a Disney Resort Hotel package, it follows the same cancellation and refund policies as the hotel reservation. Since you mentioned that you accidentally purchased two, I highly recommend contacting
Disney PhotoPass Support directly. While I can’t guarantee the outcome, explaining your situation to them is the best way to see if any adjustments can be made.
Before your visit, be sure to check out the
Disney Parks Blog, too! It’s a great way to learn about new features, park happenings, and sometimes even special announcements about brand-new Magic Shots you can try on your trip.
If you have any more questions, don’t hesitate to reach back out. We’re always here to help sprinkle a little extra pixie dust on your planning!
See ya real soon,
Christina