Overview shot of ship and sea
  • On May 11, 2022
    Marlene from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    The #'s don't work to wait on hold. I need to book transportation from all stars music to our cruise.and back or to the air port in orlando..I have spent hours on hold and now just a beeping sound.

    Hello, Marlene, thank you for your excellent question and for consulting planDisney!

    I am happy to hear that you are going to enjoy a land and sea vacation at Walt Disney World Resort and with Disney Cruise Line, how exciting!

    Marlene, I apologize for the inconvenience with the long hold times on the telephone during these unusual and unprecedented times, but the good news is that you can manage your ground transportation from Disney's All-Star Music Resort to the Disney Cruise Line terminal at Port Canaveral and then to the airport online through your Disney Cruise Line account, or by using the Disney Cruise Line Navigator App, here's how.

    To add ground transportation to your Disney Cruise Line reservation via your Disney Cruise Line account online:

    Sign in to your Disney Cruise Line account and under the Already Booked tab on the main page please select Air & Ground Transportation under My Disney Cruise to enter your Disney Resort hotel information and your flight information (I recommend booking a flight home at noon or later in the day).

    To add ground transportation to your Disney Cruise Line reservation via the Disney Cruise Line Navigator App:

    Download or sign in to the Disney Cruise Line Navigator App and access your reservation. Look for the Next Steps - View All link to access your Cruise Essentials. Scroll down to and select Ground Transportation to add your Disney Resort hotel and flight information.

    Tips:
    Kindly complete your Disney Cruise Line Online Check-In 30-days before your sailing to complete the necessary documentation, select your Port Arrival time and register your children if applicable to the youth clubs.

    Please ensure you have secured your Walt Disney World Resort, Disney Park Pass - Theme Park Reservations for each day of your valid theme park admission, as this is the process of entering the theme parks at this time.

    During your Walt Disney World Resort theme park visits consider adding the Disney Genie+ service to save time waiting in lines for attractions that offer the Lightning Lane entrance. You can easily add this service on each day of your theme park visit using the My Disney Experience mobile app.

    Complete your Disney Resort hotel online check-in to expedite your arrival at the Front Desk with Disney Direct-To-Room Service using the My Disney Experience mobile app!

    Marlene, I hope this information is useful to you, it was my pleasure assisting you today and I wish you a wonderful land and sea vacation with Disney!

    Jacqueline
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Meet the Panelist: Jacqueline, Ontario

Hello, I'm Jacqueline from Canada! I am a former band and visual arts teacher, now, home full-time to my two adult children, one of whom has autism. I love reading, watching historical dramas, with a new interest in knitting and crochet. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, and walking in Walt's footsteps at Disneyland Resort. Learn More About Jacqueline

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