Mickey and Minnie Statues in Front of Fireworks
  • On Sep 2, 2022
    Paulo from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I don’t see my tickets in the Diane app

    Hi Paulo! Welcome to planDisney.

    Oh Boy! Is today your magical arrival at Walt Disney World Resort? You will be immersed in The World's Most Magical Celebration very soon. Keep your eyes peeled for the golden Disney Fab 50 Character Collection statues. They make the perfect selfie background to share on social media. Look for the main mouse himself, Mickey in the hub at Magic Kingdom Park.

    I am so sorry you are experiencing technical glitches. Grab your smartphone let's troubleshoot this issue. First, just yesterday, I had to update my own My Disney Experience Mobile App. Please make sure both your app and phone are up to date. If both are current, try logging out and back into the app. If these suggestions do not help, you can link your Theme Park Tickets. Open the app, click on the three horizontal lines in the right-hand corner, and tap on "Tickets and Passes," followed by the "+" sign in the top right-hand corner. Click on "Link Tickets & Passes" and follow the prompts to enter the ID Code or scan your code. Bibbiddi-Bobbiddi-Boo! I hope you have a magical and fun day. Alternatively, you can always stop by any ticket booth located outside of all parks for a complimentary ticket card. Please have the original form of payment, your photo ID, and proof of purchase.

    Friendly reminder, currently all guests over the age of three need both a valid Theme Park Ticket and Disney Park Pass Reservation in order to visit the four theme parks.

    No matter which parks you visit, stay until the sun goes down and Disney icons come to shimmering EARidescent life during Beacons of Magic. My favorite is Spaceship Earth at EPCOT.

    Keeping it Magical,

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Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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