Back to Your Answers
Family with Mickey and Minnie
  • On Dec 23, 2021
    Angel from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I don't have my printed e-ticket and no longer have the email from the purchase but my ticket is on the disneyland app but does not have the expiration date. Where can I go to look up my ticket expiration online?

    Hi Angel!

    Thanks so much for stopping by planDisney! I also have an upcoming trip planned to the Happiest Place on Earth and I'm happy to help with your question!

    It's great to hear that you are already set up with the Disneyland Mobile App as that will make planning your park day a breeze. I love using the Mobile Order feature to grab snacks and meals, especially when I'm with my kiddos, but also on days when I'm flying solo and just want to grab a corn dog on the run to my next attraction! I also recommend taking a peek at the new offerings with Disney Genie and Disney Genie + as they will make your day seamless and extra magical! 

    I just logged into my account on the Disneyland mobile app to double-check where to find the expiration date for my current ticket. Once you're in the app, if you click on the three bars in the bottom right-hand corner, that will take you to a menu. From there, go to "Tickets and Passes" and you should be able to view any active and current tickets that you are holding. Under the bar code, it should say the expiration date. If you are still having difficulty finding it, our Guest Services team will be happy to help you. You can reach them by email, phone and also via live chat from 7 a.m. to 9 p.m. PST. The good news is that if your ticket has expired, you can apply the price of the original ticket to a new ticket of equal or higher value. 

    Angel, I hope this was helpful and you'll be on your way to the Disneyland Resort very soon! If you need anything at all, you can always find us here at planDisney. 

    Keep wishing on those stars!

    Tara

thumbnail image for Tara

Meet the Panelist: Tara, Pennsylvania

Hello from Philly! Disney Parks have been my heart and soul since my 3-year old feet first hit Main Street, U.S.A. Nothing compares to the burst of pure joy, nostalgia and magic that I feel EVERY time I enter the gates! I love planning Disney vacations and have been known to convert a non-believer or two in one magical afternoon. Whether it's park days with friends, multi-generational trips, toddling around with kids or flying solo, I'm ready to help you personalize the magic at the Happiest Place On Earth! Learn More About Tara

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.

 

 

Internet Explorer FireFox Safari Chrome