Welcome to planDisney, Khoa!
I'm so sorry to hear that you can no longer make it to
Disneyland Resort. There's nothing worse than having to cancel a Disney trip. Hopefully, it won't be long before you're able to reschedule your trip. Mickey and his pals will be eagerly waiting to welcome you.
Unfortunately, Khoa,
Disneyland Resort theme park tickets are non-refundable. I realize that's not the answer you were hoping to hear. Thankfully, Disneyland tickets never lose their value. Even after they expire, you can always apply their value to a new ticket (you might just have to pay any difference in price). At least you now have a good excuse to reschedule and visit The Happiest Place on Earth. To see if anything else can be done about your tickets, you could always call
Tickets (714-781-4636) and explain your situation to a friendly Cast Member. However, the official policy is that refunds are not permitted.
I wish I had more magical news for you, Khoa. I really appreciate you stopping by
planDisney. If you have any more questions, you know where to find us. We're always here to help fellow Guests plan their next Disney adventure.
See ya real soon!
Mike