Disneyland Halloweeen
  • On Mar 4, 2022
    Shannon from AB Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi Disneyland, We had to cancel our trip back in May of 2020 and we'd now like to book a trip in October of 2022. We chose not to refund the tickets and instead get credits. How do we now use those credits?

    Greetings, Shannon, and welcome to planDisney!

    I am so happy to hear that you're planning on visiting Disneyland Resort during Halloween Time where they'll be lots of Disney-themed  'spooktacular' fun for you to enjoy.

    Shannon, using your Disneyland Resort theme park ticket ID numbers as proof that those theme park tickets were unactivated or unused, could be, in my opinion, your credit and proof of value that you could then apply towards new theme park tickets. Seeing that you’ve listed Alberta as your province, in Canada, going to a Disneyland Resort ticket booth is obviously not feasible. Furthermore, I have not seen any options on the Disneyland account online, or through the Disneyland Mobile App to be able to apply credit for those tickets toward the ordering of new ones (subject to change). Therefore, it seems most reasonable to call Disneyland Resort - Tickets to explain your situation and I am confident that you will receive full assistance toward a favourable resolution.

    As soon as you have your new Disneyland Resort theme park tickets and a few dates in mind, please secure your Disneyland Resort - Theme Park Reservations, and hopefully, if you’ll be staying for a few days, you might be interested in any potential Disneyland Resort special offers which will enhance your visit and double your convenience.

    Startup the Disneyland Mobile App because it’s a phenomenal tool for managing your plans before and during your visit by offering many features, such as Mobile Food & Beverage Ordering and the option to make purchases at select venues if you store your credit card or Disney Gift Card in the Payment Method of the app located in “My Profile.”

    Also available in the Disneyland Mobile App is the theme park ticket option called the Disney Genie+ service which will save you time in lines for attractions that offer a Lightning Lane entrance - a perk with this purchase is unlimited digital downloads of Disney’s PhotoPass® Service attraction photos including Magic Shots from your day.

    Best Disney Wishes from a fellow Canadian ~ Jacqueline
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Meet the Panelist: Jacqueline, Ontario

Hello, I'm Jacqueline from Canada! I am a former band and visual arts teacher, now, home full-time to my two adult children, one of whom has autism. I love reading, watching historical dramas, with a new interest in knitting and crochet. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, and walking in Walt's footsteps at Disneyland Resort. Learn More About Jacqueline

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