dlr destinations 07
  • On Apr 15, 2022
    Nina from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I was at Disneyland yesterday, and I upgraded my pass to a Magic Key through the app. I paid, I even received an email from my bank confirming the purchase. But I received no email from Disney and under “Tickets and Passes” it’s blank. What can I do?

    Hey there Nina! Thanks so much for dropping by planDisney with your Magic Key question. First, I would like to welcome you to the Magic Key holder family! That's so exciting.

    I know how excited you must have been to purchase your Magic Key only to be frustrated to not have received an email. Sometimes tickets and confirmation emails can take up to 24 hours to arrive. I am hoping that since it has been a few days, you should have received your email by now. The email should come from Disneyland Reservations. It will include your receipt as well as a clickable button to access your eTicket pass. This is what you will need to click to link the pass to your account. 

    If you still haven't received any email I suggest reaching out to a Cast Member at (714) 781-7277 (PASS). They should be able to look up your account and information to be able to confirm your purchase and give you your pass ID number to link to your Disneyland app and account. 

    Once you have that settled and your Magic Key linked, you will have unlocked another level of magic! Be sure to check out the Magic Key Portal in the Disneyland app. Here you can make reservations, check out the latest news and announcements, view special offers, as well as check out the Key extras and your benefits.

    If you happen to make a reservation soon you will be able to check out the new nighttime spectaculars, like the Main Street Electrical Parade. Magic Key holders also can take advantage of a special PhotoPass opportunity near "it's a small world".

    Nina, thanks again for stopping by. I hope you are able to activate your Magic Key soon! See you real soon!

    Carrie
thumbnail image for Carrie

Meet the Panelist: Carrie, California

Well hello friend! I'm Carrie, a work-from-home mama and military wife who currently calls sunny San Diego home. We love that we are close enough to Disneyland Resort to make a last-minute trip to see the Mouse quite frequently. You'll find us in the parks braving drops and coasters to work up our appetite to take as many snack breaks as we can fit in! I love helping my friends plan memorable trips to Disneyland Resort and can't wait to help you too! Learn More About Carrie

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