Disneyland Resort Holidays
  • On May 24, 2022
    Susanne from CO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have Disneyland tickets that expired during covid, and I'm trying to find out how to use the credit toward new tickets.

    Hey there, Susanne! Welcome to planDisney!

    I know many Guests like yourself had tickets expire during the closure. One of the many things that I love most about the Disneyland Resort is that there is always a little magic that never fully burns out in those park tickets. The original value of expired tickets can always be applied towards the purchase of new tickets. To get this transaction started, you'll want to talk to the Cast Members in Guest Services. You can reach them at (714) 781-4636 - they will be happy to help get you on your way to the Happiest Place on Earth!

    There are a few things that have changed since your last visit! Once you have your new tickets ready to go, you will need to go ahead and make a theme park reservation. This helps Mickey and Minnie know how many Guests to expect each day. Depending on how you book your tickets, you may make the reservation as part of the booking process. Be sure to ask the Cast Member assisting you with the tickets if the reservations will need to be made separately. Reservations are available 120 days out from your date. I can see that you are looking to visit during one of the most popular weeks of the year! While you will love being at the parks to enjoy all the holly jolly of the season, you'll also want to make sure that you secure that reservation early. Reservations can be canceled and rescheduled, but are subject to availability. You can keep tabs on the theme park reservation availability calendar as you get closer to those dates opening up!

    I like to recommend downloading or updating your Disneyland Mobile App and taking a little time to play around here ahead of your visit. There have been so many updates to make your park day smooth sailing! First, the Disney Genie Service puts the one and only Genie in your pocket! You can actually select specific interests, must-do attractions, and favorite restaurants for each day of your trip, and the Genie will deliver a personalized itinerary just for you at 7 a.m. each morning. Depending on how you interact with Genie, he will even make live updates as you move through the parks!

    If you'd like to stay one jump ahead of the standby queue, you might want to consider upgrading to Genie+. This will grant you access to 19 Lightning Lanes across both Disneyland Park and Disney California Adventure Park! As soon as you scan through those Main Entrance Gates, you can add Genie+ to your tickets through the ... you guessed it ... Disneyland Mobile App. Once the upgrade is confirmed, you can make your first Lightning Lane! You can make your second as soon as you tap into the first or two hours after you made the first selection. I like to set an alert on my phone to give me a gentle nudge when it's time to make that next choice! 

    Last but definitely not least, is the addition of Individual Lightning Lanes. These are reserved for Disneyland's most popular attractions such as Star Wars: Rise of the Resistance, Radiator Springs Racers, and the newest addition - WEB SLINGERS: A Spider-Man Adventure! These Lightning Lanes are not part of the Genie+ upgrade, but can be purchased à la carte with or without Genie+. All Guests are able to purchase two Individual Lightning Lanes per day. 

    Susanne, I know that was a lot to absorb! We are here for you if any more questions come up!

    Magic awaits!
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Meet the Panelist: Tara, Pennsylvania

Hello from Philly! Disney Parks have been my heart and soul since my 3-year old feet first hit Main Street, U.S.A. Nothing compares to the burst of pure joy, nostalgia and magic that I feel EVERY time I enter the gates! I love planning Disney vacations and have been known to convert a non-believer or two in one magical afternoon. Whether it's park days with friends, multi-generational trips, toddling around with kids or flying solo, I'm ready to help you personalize the magic at the Happiest Place On Earth! Learn More About Tara

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