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  • On Jun 4, 2022
    Wayne from AB Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have Disneyland park tickets for our family of four we purchased for Christmas 2021 2 day park hopper. We cancelled due to Covid. I'm trying to find the tickets in my account. Where do i find the unused tickets on the site so that I can book?

    Greetings and welcome to planDisney, Wayne, thank you for consulting us!

    Wayne, I apologize that your Disneyland Resort vacation plans were impacted by Covid-19 and I am thrilled to hear that you are planning a return to The Happiest Place on Earth - great, great news!

    Disneyland Resort theme park tickets that are unused, yet expired may be used toward the purchase of new theme park tickets of equal or higher value (subject to change). I recommend that you contact Disneyland Resort - Tickets for assistance with applying your existing theme park tickets toward the purchase of new ones. During your telephone call, consider asking the Cast Member about any current Disneyland Resort special offers and discounts (located under the Places to Stay tab) toward a Disneyland Resort Hotel Vacation Package which will add great convenience to your visit.

    Please Note:
    As soon as your theme park ticket matter is resolved, or if you've decided to opt into a vacation package, please proceed to link your theme park ticket purchase, or vacation package using theme park ticket IDs or the vacation package confirmation number to your Disney account to then secure your Disneyland Resort - Theme Park Reservations as this is the process in place at this time for visiting the theme parks.

    Download the Disneyland Mobile App to manage your plans before and during your visit. Upon entry into a theme park, you can save time waiting in lines for attractions that offer the Lightning Lane entrance by opting into the Disney Genie+ service. Plus, with the purchase of the Disney Genie+ service, you will enjoy unlimited digital downloads of Disney PhotoPass attraction photos including Magic Shots from your day.

    Wayne, it was my pleasure assisting a fellow Canadian Disney fan, I hope this information is helpful and wish you the best outcome with your theme park tickets. Stop by to ask us any other related questions we would be honoured to help optimize your visit to the Disneyland Resort!

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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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