dlr activities 09; Father and Son dancing with Woody; in costume as sherrif
  • On May 18, 2024
    Tayler from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We were at disneyland on May 8th 2024 and had genie +. Are we able to find our photos from that day?

    Hi there, Tayler!

    Welcome to planDisney and thanks for stopping by with your question! I hope that you had a magical visit to the Disneyland Resort and that you made lots of core memories. Did you enjoy Season of the Force? I'm hearing lots of great things about being able to enjoy the fireworks over Galaxy's Edge with John Williams' stirring score playing!

    That's great that you had purchased Genie+ on the day of your visit. That means all Disney PhotoPass downloads are included. Did you remember to link all your photos to your MyDisney account? If you used any Disney PhotoPass photographers, they'll always ask for either a PhotoPass QR code, MagicBand+, or a PhotoPass card to scan. This will link the photo to your account so you can retrieve it later. If this is the case, just sign in to Disney PhotoPass to view your attached photos. If you have any attraction photo ID numbers, you can enter them at the "Link Photos" option at the top of the page. 

    For lost or missing photos, there is a Contact Us page for PhotoPass that will allow you to enter as much information as you can about the photo in question. The Cast Members will do their best to locate your photo for you. For extra assistance, there is also a PhotoPass Guest Support phone number you may call. Don't delay too long because photos expire 45 days from the date that they were taken.

    Tayler, I hope that this answer was helpful for you and that you're able to find your precious pictures! If you need anything else, please don't hesitate to contact us again! We'd love to hear from you. Until next time!

    Wishing You a Great, Big, Beautiful Tomorrow!
    -Al



thumbnail image for Al

Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

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