Hello there, Caroline, and welcome to planDisney!
Thanks so much for your question, and I'm sorry to hear you're having trouble making your
theme park reservations for your upcoming trip to the Disneyland Resort! I have a couple of thoughts that will hopefully help, but if not then I'll also add a phone number you can call below to discuss the specifics of your situation.
I see that you're asking your question all the way from Australia. I've noticed that often International Guests will need to work with a local travel agent to book their trip and this typically includes theme park reservations as well. I've found that this is location dependent and can sometimes depend on local laws and regulations. The question here then would be whether you initially booked your trip through a local travel agent? If so, I'd recommend reaching back out to discuss your theme park reservations.
I'm not able to see your planned arrival date, but if you booked your trip on your own then my other thought is that your trip might be further out than the
Theme Park Reservation Calendar goes right now. Currently, you're able to book theme park reservations about four months out from the current date, so if your trip is further out than the beginning of December 2023, you won't be able to book those reservations quite yet.
However, if your trip is sooner than early December 2023 and you did not book your trip through a travel agent - what is your next step? I would recommend
calling a Cast Member at the Guest Information line! They should be able to see the specific details of your trip and advise you on what to do next.
I'm hoping one of my suggestions helps you get your reservations so you can just focus on getting excited for your visit to the Happiest Place on Earth! Have a fantastic trip and thanks again for your question, Caroline.
Have a Magical Day,
Greg