Disney 100 Characters; mother, father, daughters; Donald Duck, Pluto, goofy
  • On Feb 27, 2024
    Valeria from NUEVO LEON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have a Disney World package, staying at the Drury hotel along with tickets. When linking My hotel reservation to My plans, I have no problems, but I don't see My park tickets linked, even if I type the confirmation number in Link tickets

    Hello Valeria!

    Thanks for sending your question our way. At planDisney, we're always ready to help with everything related to your magical vacation. You've got a friend in me!

    I'm excited to hear you'll be staying at the Drury Plaza Hotel Orlando - Disney Springs Area during your upcoming visit. My good friend recently vacationed here with her family. She was impressed by the fresh new rooms and convenient proximity to Disney Springs and the theme parks. Her little ones loved the pool area and splash pad, so be sure to plan some time to relax and enjoy the resort. The weather in May should be perfect (Olaf-approved!) for swimming and sunbathing.

    I'm glad you could link your stay to your My Disney Experience account; you'll need to show this to Cast Members if you take advantage of Early Theme Park Entry during your trip. Sometimes, theme park tickets appear in the My Disney Experience mobile app before you can see them in the web version. On the My Disney Experience mobile app, click on the three little lines in the bottom right corner of the home screen. Then, on the welcome screen, tap the box for Tickets and Passes. If you've successfully linked your tickets, they should show up here. If you still don't see them, I recommend calling Walt Disney World and speaking to a Cast Member who can assist with existing tickets.

    I hope this is helpful, Valeria, and that you quickly resolve your issue. Once your tickets appear in the My Disney Experience mobile app, I suggest clicking on the "Save to Wallet" option so you can utilize My MagicMobile during your trip. This is a convenient way to redeem theme park admission, link Disney Photopass images, and enter Lightning Lanes throughout your stay. Best wishes for a memorable visit, and we can't wait to welcome you "home" this spring.

    Have a magical day,
    Betsy
thumbnail image for Betsy

Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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