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  • On Jan 9, 2023
    Oleg from NV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We’re still in Disney World for one more day, and we need to return a shirt we bought yesterday at Disney Springs since we found a flaw. We’re not planning to go back to the Disney Springs, where else in Disney World we can return that merchandise???

    Welcome to planDisney, Oleg! Shopping is one of my favorite Disney pastimes, so I'm pleased to answer your question about merchandise today.

    I'm sorry to hear that your shirt wasn't exactly what you were expecting. If you don't have plans to return to Disney Springs, you can return your item at a merchandise location inside the Theme Parks or at your Resort Hotel if it was purchased from a Disney-owned store like World of Disney or DisneyStyle. Make sure that the item is in its original condition with the tags on it and that you have the receipt from your original purchase. You can make an exchange for another item, or you can get a refund to your original form of payment. Unfortunately, sometimes these things happen but I have always found Disney Cast Members to be kind and courteous and willing to help facilitate an exchange or return!

    Have a magical day, Oleg!

    Jessica
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Meet the Panelist: Jessica, Texas

I'm a data scientist and lifelong Disney enthusiast who’s been visiting Walt Disney World Resort since I was a baby. My Disney travel style combines stunning lounges and world-class dining with the joy of hidden entertainment gems and my all-time favorite attractions. Whether it’s a foodie-focused couples' getaway or a fabulous girls' trip, I believe the magic starts with planning, and I'm passionate about crafting unforgettable adventures. Learn More About Jessica

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