Hi Robyn, welcome to planDisney!
I use the
Disney Gift Card website all the time so I'd like to try and help you. I often purchase Disney Gift Cards from retailers that offer them at a discount. I use the Disney Gift Card website to consolidate them and use for payments on my Walt Disney World vacations.
First, you'll want to log into disneygiftcard.com and click on the "My Cards" tab. If you don't see the physical gift card and the electronic gift card listed, please click "Add A Card" and fill out the requested information. Complete this step for both gift cards if necessary. Once completed, you should have two Disney Gift Cards listed (or more if you previously added other gift cards).
Next, in the section where your physical gift card is listed under "My Cards," click "Transfer Funds to this Card." Select the electronic gift card to transfer to the physical card. The money from the electronic gift card should immediately be transferred to the physical gift card. Please note that only full balance transfers can be processed. Partial balance transfers are not available and there is a $1,000 maximum per Disney Gift Card (subject to change).
Robyn, I hope this was helpful. If you continue to encounter issues, you can
contact the Disney Gift Card team for further assistance. Thanks for stopping by planDisney!
Diane