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  • On Oct 11, 2021
    Chrystal from AR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Had a Disney trip scheduled for Sept 16th-20th but we had to cancel we had reserved or Disney tickets for the 17th we have recently rescheduled our trip for Nov 13th-17th i don't see my tickets in my Disney app anymore to reschedule what do i do

    Hello and welcome to planDisney, Chrystal!

    Thank you for visiting us today with an excellent question about theme park tickets! Nothing makes us happier than helping fellow Guests as they dream of a Walt Disney World Resort vacation!

    If you cannot view your theme park tickets in your Disney account anymore and have not used them, they have probably expired. If that is the case, do not worry! Although you cannot see your tickets because they have expired, they are still linked to your Disney account, and our friends at Ticketing can locate them. You are welcome to apply the value of wholly unused admission toward purchasing new park tickets for your future visit in November. Contact the Disney Reservation Center at (407) 934-7639, and Cast Members will be glad to assist you. Remember that you may have to pay for additional charges if the tickets you wish to buy cost more than the original admission you have previously purchased.

    planDisney tip: Before buying new tickets, be sure to check Theme Park Reservation Availability to plan visit dates accordingly, and make Disney Park Pass reservations soon after linking your tickets to your Disney account.

    I hope this information helps you while planning, Chrystal! Come back to visit us if you have additional questions, we are delighted to help!

    Best magical wishes,
    Thiana
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

 Learn More About Thiana

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