Cinderella Castle Detail
  • On Jan 30, 2022
    Robert from NH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How come I see my Disney theme park reservations on my laptop but on my phone I don't.

    Hello Robert!

    Thank you for stopping by planDisney. It’s so exciting to hear that you are planning to visit the Walt Disney World Resort soon.

    The My Disney Experience mobile app will be a valuable planning tool that you will use during your trip to enhance the magic you will enjoy during your visit. It has recently been upgraded with the addition of the Disney Genie service. It can be a little overwhelming to find all of your plans and reservations.

    First of all, make sure your smartphone device is running its most updated operating system. Next, check to make sure you have the updated version of the My Disney Experience mobile app in the App Store or Google Play store. Update your app to the newest version if necessary.

    If you do not see your reservations just below “My plans” on the home screen, you can also see them in your menu options. Simply tap the 3 horizontal lines in the lower right corner. You will bring up the options menu. Tap the “Future Plans” button and you will see all of your Theme Park Pass reservations. Other buttons will give you access to your Tickets and Passes, allow you to place Mobile Food Orders, view your PhotoPass Photos, get standby wait times from your Tip Board, use the new Disney Genie service, and so much more. If you need to make a new Theme Park Pass Reservations, tap the plus sign at the bottom of the page and select “Make a Park Reservation.” This is helpful if you need to add or modify a current reservation. You can upgrade your tickets with the Genie+ and Lightning Lane Entrance service for a small fee per Guest per day. Genie+ will allow you to plan the perfect Disney day with all the cosmic power right in the palm of your hand!

    I hope this helps with your planning. If you have any more questions, please come back and visit us again here at planDisney.

    See ya real soon,
thumbnail image for Andrea

Meet the Panelist: Andrea, Ohio

Hi there, I am Andrea from the Buckeye State. A very proud mom to my princess who is a former Miss Ohio. Friends and family describe me as a "Disney Nerd" and Star Wars fangirl. I have made 30 trips and counting to the Walt Disney World Resort in all stages of life since 1972 as a small child, a young mom with a toddler and now as an empty nester. The love of vacation planning runs strong in my family. My uncle had it, I have it and with my help, you will have it too. Learn More About Andrea

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