Mom And Son Giraffe
  • On Dec 2, 2013
    Melissa from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    We're going to Disney soon with my mobility limited Grandma for the first time since the changes were implemented. For rides with seperate vehicles for those in wheelchairs/ECV's, such as Small World, are we able to go through the alternate line as before?

    Howdy Melissa and thanks so much for your question.

    I confirmed with a Cast Member that with the implementation of the Disability Access Service Card, all Guests go through the regular queuing area as the lanes have been widen to accommodate wheelchairs and ECVs.

    Please confirm this with the Cast Members when you arrive at the attractions, but based on information provided, your Grandmother will only need to go through a different line if she has a FastPass for the attraction.
    I know you may have other questions regarding access for your Grandmother.  Disney has provided Guests with several options for information gathering.  If you need additional information or need to speak with a Cast Member you can do so by emailing or by calling (407) 560-2547.  You can also visit Disability Access Service Card Fact Sheet or Services for Guests with Mobility Disabilities.

    Thanks so much for your question and please let me know if you need any further information as you plan your vacation.

    Have a magical day!!

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Meet the Panelist: Kari, Texas

"Welcome home," Disney friends! I'm Kari, a wife and mom from Texas. In 1997, we became Disney Vacation Club Members and have enjoyed every magical moment. We have also set sail on the Disney Cruise Line, enjoyed the benefits of Annual Passes and put our best foot forward with runDisney. I love helping Guests add pixie dust to their vacation plans! How may I help you add magic to your next Disney vacation?

Learn More About Kari

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