Pluto with children on Main Street
  • On Sep 19, 2022
    Terrence from somerset Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi. Disney photo pass is part of the ultimate ticket we purchased for our recent stay in Disneyworld for 10 nights (21st August). We are trying to download our photo's but it is saying we have to purchase them? Thank

    Hello Terrence,

    As the current UK-based Panelist here at planDisney, it's my pixie-dusted pleasure to welcome you here today.

    It's such a magical perk to have Memory Maker included within the purchase price of our UK & Ireland Magic Tickets (or, indeed the older style Ultimate Tickets!).  Memory Maker truly does allow for each and every Mouseketeer to always be in the picture!

    Terrence, I'm more than happy to share that as per the current Memory Maker Terms and Conditions, Guests are able to download the digital content captured within their Memory Maker entitlement for up to 45 days from the date the photo or video was taken at Walt Disney World Resort.

    From my quick calculation, I believe your Memory Maker entitlement could indeed still be within that 45-day period.  However, as I am unable to gain access to your My Disney Experience account, it's a little tricky for me to understand exactly why you're having some difficulties downloading your Memory Maker photo and video content from your August 2022 holiday.

    With this in mind, my best planDisney suggestion is for you to contact Disney PhotoPass Service Cast Members via this easy-to-use online form. 

    Cast Members are like real-life Fairy Godmothers at times, and with just the wave of their magic wand, and a bibbidi-bobbidi-boo, I feel sure they'll be able to offer the very best guidance for YOU!

    Terrence, I sincerely hope I've been able to provide a little insight for you today.  If you did have any follow-up questions, then please don't hesitate to reach out to me again here at planDisney.

    Have a great Disney day ~ Jane

thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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