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Mom And Son Running through park; RunDisney; incredibles shirt
  • On Aug 10, 2012
    Donna Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi Disney Moms! My daughter & I took the Disney Wonder Mexican Riviera cruise in 3/12-loved it! But, now I'm kicking myself for not buying certain souveneirs & don't see them on Disneystore.com. Am I out of luck or is there a way to order them?

    Hi there, Donna!

    Oh, I have been there and done that!

    Fortunately, the good folks at Disney know that this is a very common issue, and have made special provisions to help us get those important souvenirs.

    Walt Disney World Merchandise Mail Order should be your first stop. They can be reached a variety of ways:

    Phone:  877-560-6477
    Fax: 407-352-6369
    Email: wdw.mail.order@disneyworld.com

    They are open Monday-Friday, 9:00 AM - 5:30 PM, Eastern time.

    You'll need a description of the item and a location of where you found the item originally. The more details you can provide, the better. 

    Merchandise purchased through Mail Order sells at the same retail price as it does on Disney property or on Disney ships. A shipping charge will be assessed.

    I'd love to hear how it turns out for you; drop me a line with your results.

    Happy hunting!

    See you later, celebrator,
    -Deborah B.
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Meet the Panelist: Deborah, Florida

As a Florida native, my life has always included Walt Disney World. Now I share that magic with my husband and my sons, ages seven and eight. In between trips to the World, I teach for the Department of English at the University of South Florida. Learn More About Deborah

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