Kids on attraction
  • On Mar 15, 2022
    Jamie from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are going to Disney in May. I was trying to buy Genie + service but it says we don’t have valid park tickets. Although we do…

    Hiya Jamie - welcome to planDisney!

    Thanks so much for stopping by with your question about the new Disney Genie+ service! I've now had a couple of chances to use it recently and have found it to be a great way to save time and experience many of my favorite attractions at the Walt Disney World Resort Theme Parks.

    While Genie+ can be added to multi-day Theme Park tickets in advance at the time of purchase, sometimes this isn't the best option for all Guests. For example, you may only want to use the Genie+ service on some days or for some but not all Guests. Or, if it is your first time using Genie+, you may want to try it out on the first day of your vacation before committing to purchasing it for your entire trip.

    The Genie+ service allows Guests to book their first Lightning Lane selection of the day starting at 7 a.m., and while you can purchase Genie+ at any point throughout the day, I recommend purchasing it before 7 a.m. to ensure you're ready to make those first attraction selections. In fact, if you're up late, perhaps enjoying Extended Evening Theme Park Hours, you can purchase Genie+ any time after 12:00 a.m. (i.e., Midnight), so it's something you can even take care of before bed!

    To purchase Genie+, simply navigate to My Genie Day in the My Disney Experience app by either clicking My Day on the home screen or by tapping the menu button in the lower-right of the screen and clicking the My Genie Day tile. You'll then scroll down to the purple bar and tap Get Disney Genie+ for Today. From there you can select any linked Friends & Family with valid tickets and Park Pass Reservations for that day and purchase Genie+!

    I hope this information helps as you continue planning for your upcoming trip! If you have any additional planning questions, please let me know! If you run into any challenges while you're in the theme parks, look for a Guest Experience Team Cast Member, usually under a blue umbrella - they should be able to help you get your day's magic back on track!

    Ryan J.
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Meet the Panelist: Ryan, Ohio

Hi, everyone! I’m Ryan from Ohio and am so happy that you’re here! By day (and most nights and weekends), I'm a business professor mentoring the next generation of leaders. In my free time I love outdoor activities and traveling with my family and friends, scarfing down ice cream, and, of course, all things Disney! I can’t wait to help your crew plan a magical Walt Disney World Resort vacation! Learn More About Ryan

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