Cinderella Castle Detail
  • On Apr 23, 2021
    Frank from NJ Asked

    We are going to Disney May 1st and taking my mentally disabled daughter, in the past we received a fast pass to shorten the wait in line. Is this service still available now, since you do not issue past passes?

    Hi, there!

     Frank, I'm so happy to hear you're planning another Walt Disney World Resort vacation. It's the very best kind if you ask me! 

     The Walt Disney World Resort is committed to providing inclusive, accessible, and magical experiences for all Guests. The service you're asking about is the Disability Access Service, and it's just one of the many tools available to Guests with disabilities! Disability Access Service is designed for Guests whose disability makes it difficult to wait in a traditional line. While FastPass+ service is currently suspended, your daughter may certainly still benefit from Disability Access Service!

     When you arrive at the first theme park you plan to visit, stop by the Main Entrance Guest Relations location to register for Disability Access Service. Once your daughter is all set up, your family can use the service to receive a return time for attractions based on current wait times. You'll often be directed to the FastPass+ entrance of the attraction when your return time is valid, even though FastPass+ is unavailable. Your daughter will enter the queue first and then the rest of your party may go. As soon as you all finish one attraction, you can receive a return time for another. 

     Once you register for Disability Access Service, you'll be able to use it for the entirety of your stay. That means you won't need to be stopping by Guest Relations at every theme park you visit. Isn't that great?

     Be sure to review the Know Before You Go section of the Walt Disney World Resort website before your arrival. It has lots of important information about the health and safety measures being taken in and out of the theme parks!

     Thanks for stopping by planDisney, Frank. I'm wishing you and your family a magical Walt Disney World Resort vacation!

thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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