Girl, Mom, Pluto, holding ear and pig tails
  • On Mar 3, 2024
    Lizella from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My Disney Experience won't let me plan for more than 12 people.

    Hiya Lizella!

    Welcome to planDisney! I'm sorry you are having issues planning for your upcoming trip. Let me see how I can help you!

    The My Disney Experience Account currently has no limit for how many people can be linked to your Family & Friends List. However, after speaking with a Cast Member, they wanted to make sure guests know that if you exceeded 25 connections on the Family & Friends List you will find it will slow down the site.  There are also limits in place in other areas. 

    • Right now, the total number of people that can be grouped for a Virtual Queue is 10.
    • The maximum number of people for booking a Lightning Lane with Disney Genie+ or an Individual Lightning Lane is 12.
    • Most restaurants have a limit of 6 people for a dining reservation.

    If you want to do any planning for a group larger than the max limits noted above then I would look to find at least one other person in your party who can help manage the rest of the group. They would need their own My Disney Experience Account and work with you when making any bookings. I recently had to do this with some friends and we just made our Lightning Lane bookings around the same time and it worked out fine. As for Virtual Queue, that can be a bit trickier as sometimes the boarding groups are assigned in what appears to be a random manner. I'm sure it's not random but two different parties may get very different boarding groups. My suggestion is to make sure that you break up the groups into parties that would enjoy the experience together. As for Individual Lightning Lanes, since during the purchase process, a time slot has to be selected it's very easy to coordinate with your partners in planning to book everyone together. 

    Dining reservations can be a bit tricky. If you and your partners in planning work together you can each book reservations for your respective groups. If you want to eat at the same time then I would try to make sure to reserve the same times or within 15 minutes of each other. It is not guaranteed that you will be seated together but my best advice which has worked quite well for me is to arrive at least 30 minutes before the earliest reservation booked and speak to the Cast Member at the front about your desire to be seated together. Like I said, it is not guaranteed but they will try their best to seat you together or at least near each other. As always, it's great to be kind and patient. Some restaurants that work well for large groups are Biergarten Restaurant in EPCOT and Paradiso 37, Taste of the Americas

    Planning a trip with a large group can be intimidating but rewarding. Making memories with your loved ones and friends is one of the most meaningful experiences in life and I hope your plans together all work out. Please let me know if you have any questions!

    Happy Planning!
    -Nimmy 

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Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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