mom at computer planning
  • On Sep 30, 2023
    Jamie from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    On the My Disney Experience website under My Plans, I do not see any link to make payments or even see the history that I have paid my deposit. Where do I find the link that allows me to make a payment on my vacation package?

    Hey there, Jamie! Welcome to planDisney and thanks for stopping by with your question!

    In just over a month, you'll be embarking on your oh-so-magical adventure at The Most Magical Place on Earth. I know you must be getting so excited, Jamie. It's less than exciting, however, to hear that you're having issues making an online payment. With your final balance due in a few days, let's figure this out so you can sit back, relax and start your countdown to the magic!

    First of all, Hakuna Matata, Jamie. It means "no worries." Even though your paid deposit is not listed under your plans, it was required to book your vacation package. So, if your reservation is there, the system has a record of your deposit and any other payments that have been made. 

    Secondly, I have had the same technical issue making an online payment on my My Disney Experience account, so I'm more than happy to help. First, make sure that you are using the latest version of your web browser. Then, I recommend clearing your cache. Doing this usually helps the websites I visit run faster and better.

    Next, log into your My Disney Experience account on the Walt Disney World website, hover over the "My Disney Experience" tab and click "My Plans." Here, you will see your Disney Resort hotel reservation information, and if your package is eligible for making online payments, you should see a "Make a Payment" option. Click this link to start the process of making a payment online. If you still don't see this option, I recommend calling (407) 939-4357 to make a payment with a Cast Member over the phone. Let the magic and the countdown begin!

    I hope this helps, Jamie, and I hope you have the most magical and memorable time on your upcoming vacation! Please stop by any time with any questions you may have. You've got a friend in me.

    See ya real soon,

thumbnail image for Mandy

Meet the Panelist: Mandy, Louisiana

I'm Mandy - Louisiana girl, wife, Mommy and lover of all things Disney. Walt Disney World Resort is my family's happy place, and our vacations are equal parts rope-drop thrilling and poolside chilling. For us, the best things in life aren't things at all, and we believe in investing in experiences and making magical memories together. Our Disney Vacation Club Membership has been our investment into a lifetime of unforgettable family fun. It's our key to the magic, and I can't wait to help you unlock yours! Learn More About Mandy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.