• On Aug 20, 2019
    Dawn from Hampshire Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    On my Disney Experience I am trying to change my magic band to one of the minnie bands for an extra $10. It says I have 53 more days to do this. It was working last week but this week it says I do not have the authority to change the band. Very confusing

    Hi Dawn!

    Welcome back to the Disney Parks Moms Panel.

    This is a great question as the new premium MagicBands have proved to be extremely popular, and there are several things we can do to be more prepared when placing our order. I wonder if you have already selected one of the other premium MagicBands, and placed your order?  My recent personal experience of this is once you have placed your order for these - even if it's only for one member of your party - you cannot go back and edit this order, and this might be why you are getting the message that you cannot change the band?  If that is not the reason, and you are still getting that message, you might like to call Technical Support who will deal with My Disney Experience issues.  The freephone UK number is 0800 028 0778, daily from noon to 10.00pm.

    My tip for anyone waiting for a specific MagicBand to come back into stock, is to check every day, as they are constantly being replenished, and it's definitely worth checking several times a day as they will suddenly become available.  I recommend that you have a good idea of which designs you would like - maybe having a first and second choice ready for everyone - so when they are showing in stock you can select them all quickly and place your order, as they are disappearing in a flurry of pixie dust!  So, when ordering a premium MagicBand for all, or some of your family, please ensure that everyone else has already at least selected their solid-colour complimentary band, as you will not have the opportunity to update any part of the order afterwards.

    It's worth noting that if you wish to order only the regular plain-coloured complimentary MagicBands, as you can still edit your order up until 11 days prior to your expected arrival date (unless you have included a premium MagicBand in your selection).  

    If you have missed the opportunity to purchase your premium MagicBand through My Disney Experience, a wide choice of MagicBands, including limited editions, is available for purchase (at full price) at select stores around the theme parks (at Emporium on Main Street U.S.A. at Magic Kingdom Park, Mouse Gear at Epcot and World of Disney at Disney Springs, to name a few).  You can also order them online from shopDisney, and have them shipped to your Disney Resort hotel - you will find the postal address on the 'Overview' page of your hotel, arrange for delivery around 5 days before your arrival date, and ensure you mark the address with your name too, adding "Guest, arriving ...... insert your arrival date".  It's worth having a look, as I have found some lovely designs that I have added to my collection, and am continuing to use during my holidays at Walt Disney World.

    Please come back and visit us if you have any further questions.  We will be happy to help you plan your magical holiday.

    ~ Sue
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Meet the Panelist: Susan, United Kingdom

Hi, I'm Sue from England, and am very proud to be a member of planDisney since 2012.  Walt Disney World is my happy place, and I look forward to answering your questions when you are planning your magical vacation at Walt Disney World Resort. Learn More About Susan

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