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  • On Aug 29, 2022
    Judy from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    On my Disney Experience, I do my family list and my 3 year old grandson can’t be added to my list along with his family and me, I manually added the code but it was denied saying it’s my code, he has his own ticket and will add Genie+ to his, help

    Hello and welcome back to planDisney Judy!

    I love that you are planning a magical adventure to Walt Disney World Resort with your family! The more, the merrier!

    I recently had a similar issue with my son’s account, which was a whole thing! I tried everything I could, but I failed to get it to recognize him and his theme park ticket. After so long, I finally called Website Support at (407) 939-4357, and an amazing cast member helped to fix my issue in a matter of minutes, which was a significant relief for me. I recommend giving them a call because they can help you get your grandsons added to your My Disney Experience account and Family & Friends list.  

    I have no doubt you and your family are going to make some beautiful memories together. Those moments will be priceless. Please let us know if you have additional questions; we are here to help.

    Have a magical time!

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Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
Learn More About Raquel

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