Family in queue at GOTG - Guardians of the Galaxy
  • On Jul 14, 2022
    Mary from Cork Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My Disney experience app is saying I can’t log in because I have another account

    Hi Mary, welcome to planDisney!

    Summer is really heating up at Walt Disney World Resort. The EPCOT International Food and Wine Festival has begun and Guests are raving about Guardians of the Galaxy: Cosmic Rewind

    I'm sorry to hear a Stitch-uation is preventing you from logging into your My Disney Experience account. My Disney Experience is the magical cloud where all of your vacation entitlements (tickets, theme park reservations, dining reservations, Lightning Lane reservations, etc.) are housed and shared with members of your traveling party and Cast Members during your vacation. If you visited Walt Disney World Resort in the recent past, you likely created an account. The same account stays with you for past, present, and future vacations. My children once unintentionally had multiple My Disney Experience account profiles and we didn't realize it until they had trouble accessing a reservation in Magic Kingdom Park. The good news is you're recognizing the existence of multiple accounts before your trip, which gives you plenty of time to get all of your plans under the same account.

    Only Cast Members have the right kind of magic to merge two independent My Disney Experience accounts, Mary. The friendly Cast Members at the Technical and Website Support Number are waiting for your call, though you should expect an extended wait time as Cast Members are working diligently to help Guests answer magic's call to the 50th Anniversary Celebration. I typically call while I'm doing chores around the house - Disney has the best hold music!

    I hope you gain access to your My Disney Experience account real soon, Mary. If you have any other trip-planning questions, please come back and see us at planDisney!

    Choose magic,
    Jennifer    
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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