Hi, there!
Welcome to planDisney, Lydia. I'm so glad you stopped by! It looks like you're planning to visit the Walt Disney World in just a few, short weeks. That's so exciting!
I'm glad you've taken the time to check your Theme Park Tickets in the My Disney Experience mobile app. That gives you some time to sort out any issues you may be having before you arrive! The 1-Day DWWS General Admission ticket listing you see refers to admission to
ESPN Wide World of Sports Complex. It's possible that you added this option to your Park Hopper ticket package for your grandsons or that it was part of a promotion when you purchased their tickets. If you tap on 'My Tickets & Passes' on the app and swipe across the tickets and passes screen, you should see your Park Hopper Tickets listed as such. If you don't, not to fret!
Call the Existing Tickets Line with all your ticket information on hand, including the email confirmation you received when you completed your purchase. A friendly Cast Member will help you get it sorted out so that your grandsons are ready for theme park adventures!
If your grandsons are thrill seekers like my sons are, be sure to check out
Episode 5, Season 2 of the planDisney Podcast - Thrill Seekers. You won't want to miss it!
I hope this was helpful, Lydia. Please let us know if you have any other questions about the Walt Disney World Resort! We'd love to help you plan a magical visit.
Ashley