Dad and Daughter in front of Cinderella Castle
  • On Oct 23, 2021
    Susan from MA Asked

    My Disney Experience App, when we added park passes and guests 3 guests failed to load

    Hiya Susan! Welcome to planDisney, and thank you for stopping by to see us! I’d be happy to help you continue to make plans for your Springtime Disney getaway next year! 
     
    When it comes time to make Park Pass Reservations, you will want to be sure that each Guest you are planning for is listed in your Family & Friends list! Each Guest named on the list must confirm their addition to it via their e-mail address. If you’ve sent a request and your Guest has not replied, do not fear! You can delete an individual from the list and add them again to proceed. 
     
    Susan, did you know that any Park Pass Reservations you make, along with all your amazing plans, are found on the My Disney Experience Mobile App? In fact, with the help of Disney Genie, the app is now more incredible than ever! So just take a peek to see how you can plan your best Disney day, complete with up-to-the-minute predictive information to help you make the best decisions for your group on the go! Meanwhile, know that we are also here to help add pixie dust to your plans. Do not hesitate to come back and see us again anytime we can help! 
     
    Wishing you many magical memories,
    Clara
     
thumbnail image for Clara

Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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