Water Activities at Aulani Sailing Canoe in Ocean
  • On Aug 12, 2023
    Rick from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    A Disney experience account shows my nick name rather than my given first name. An Aulani reservation is in my given first name - but I cannot proceed in "myaulani" due to the difference. How do I modify or delete the incorrect entry?

    Aloha, Rick!

    Welcome to planDisney!  How exciting that you have a Hawaiian adventure just on the horizon.  Rick, see where the line in the sky meets the sea? It calls me, and it's why Aulani, A Disney Resort & Spa is one of my favorite Disney Resorts. When you experience the magic of Disney and the spirit of Aloha in one location, life is one big Hawaiian roller coaster ride!

    Rick, you have two options. You could change your name in My Disney Experience to your given first name or you can change your Aulani reservation to your nickname. If you choose to go the My Disney Experience route, follow these steps:
    • Log into your My Disney Experience account from a desktop
    • Go to "My Profile."
    • Click on Account Settings.
    • Scroll to where it says "Personal Information" and you can update your name there.
    • Click "Done" when finished.  
    You should be all set after that. If that doesn't work, then give Guest Services a call so they can help you.

    To change the Aulani reservation, you can call Aulani's Front Desk and they should be able to change the name on the reservation for you.  When we checked in a few weeks ago, our kids' names weren't entered properly and our oh-so-helpful Cast Member friend at the front desk updated everything for us.  

    I hope this helps you, Rick. If you have any further questions, surf back over here to see me and I'll be glad to help you. At planDisney, we are your 'ohana. 'Ohana means family and that means nobody gets left behind!

    A Hui Hou (it means "until we meet again" in Hawaiian,)
    Keri
thumbnail image for Keri

Meet the Panelist: Keri, Massachusetts

Hi there, I'm Keri from Massachusetts, a wife and mom to preteen twins and a teen. Since my first magical visit to Walt Disney World at age three, I've loved all things Disney. My husband found his passion for pixie dust on our honeymoon and his first visit to a Disney park. Soon after, we joined Disney Vacation Club, which has afforded us unforgettable family vacations for the last 20 years. Disney Vacation Club has helped us create our most magical vacation memories. I can't wait to help you plan yours. Learn More About Keri

Related Video

  • thumbnail image for Adventure | planDisney Podcast – Episode 10

Tips from a Disney Vacation Club Panelist

Disney’s Riviera Resort

view tips

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.