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  • On Jul 12, 2020
    Brenda from OK Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    How does the Disney disability pass work in 2021

    Hi, Brenda!  Thanks for bringing your question to the Disney Parks Moms Panel!

    As the mom of a child with special needs, I can tell you that one of the reasons why my family returns to Walt Disney World Resort yEAR after yEAR is that they go above and beyond to make the magic accessible to everyone.  My son has autism, and when we visit the Walt Disney World theme parks, we utilize Disability Access Service (DAS).  Disability Access Service is intended for Guests whose disability prevents them from waiting in a traditional queue environment.

    If you are wondering if Disability Access Service could be an appropriate accommodation for you or a member of your travel party, feel free to contact Disability Services to discuss your own unique situation.  If you feel that Disability Access Service would be helpful for someone in your party, you will want to visit Guest Relations once you arrive at one of the theme parks.  A Guest Relations Cast Member will be happy to chat with you about setting up this service.  If it is determined that Disability Access Service is the right accommodation for your group, the Cast Member will need to take a photo of the Guest to set up Disability Access Service.  They will also need to scan the MagicBands or admission cards of each member of your party to link them to the Disability Access Service, so be sure to have everyone in your group accompany you to Guest Relations.  Everyone in your group needs to be linked so that you can enjoy attractions together while using Disability Access Service.

    When you wish to experience an attraction, you will need to speak to a Cast Member at the attraction's entrance.  They will scan the MagicBand of someone in your party and issue you a ride return time based on that attraction's current standby wait time.  Any time after that given return time, you may come back to experience the attraction without waiting in the queue.  Once you have experienced that attraction, you may obtain a return time for another attraction.

    I recently spoke with a Disability Services Cast Member to ask about any changes to Disability Access Service that we might see in the upcoming months during Walt Disney World Resort's reopening process.  In the past, when Guests using Disability Access Service would arrive for their ride return time, they would access the attraction using the FastPass+ queue.  Since the FastPass+ system is not currently available and those queues are presently being used to aid in physical distancing, Guests using Disability Access Service may need to report to a different location at their ride return time.  The Cast Member who issues that return time will let you know where to go when it is time to ride. 

    As of right now, that is the only change to Disability Access Service that we know of.  If you want to check back as you get closer to your vacation, feel free to contact Disability Services or visit the Disney Parks Moms Panel again.

    Have a magical day!
    Samantha
thumbnail image for Samantha

Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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