Sunset at Disney's Animal Kingdom
  • On Jun 7, 2020
    Doris from CT Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Has Disney decided what they will do for pass holders who will not be able to use the dates that they were closed..

    Welcome back to the Disney Parks Moms Panel, Doris!

    The Walt Disney World Resort would never be the same without the magic of its loyal Annual Passholders. That is why a special preview opportunity is being planned to safely welcome these valued Guests back “home”! Details will be shared soon, but in the meantime you are welcome to keep checking online for important Annual Passholder updates.

    A lot of pixie dust and care is being put into making sure Guests will be able to make the most of their Annual Pass. If you have paid in full, I am happy to share that your pass will be extended for the number of days the parks are closed. A new expiration date should appear on your account before the parks reopen. Alternatively, you may choose to receive a partial refund for the days the parks were closed. Please contact V.I.PASSHOLDER Support at (407) 939-7277 to make this request.

    If you are on a monthly payment plan, please know that on April 5, 2020 monthly payments due were automatically stopped and will be waived while the parks are closed. Payments made from March 14 through April 4 will retroactively be refunded. Payments will resume once the theme parks reopen and the passes will expire upon the original expiration date. Guests on the monthly payment program may choose to have monthly payments postponed, and these postponed payments will be collected in the months following the end of the scheduled payment term. In this case, the pass will be extended the number of days the parks are closed. You should also call contact V.I.PASSHOLDER Support at (407) 939-7277 if you are interested in requesting this alternative option.

    I hope this helps you while planning, Doris. Please, stop by once again real soon if you have more questions about your annual pass and upcoming visit.

    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian university professor and sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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