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  • On May 23, 2022
    Whitney from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have a disney cruise scheduled but unfortunately due to vaccine mandate we will be cancelling. We booked though a travel agent and she refuses to respond to me that we need to cancel. Can we cancel ourselves? I've tried to call disney with no avail.

    Welcome to planDisney Whitney!

    I am sorry you need to cancel your upcoming Disney Cruise. Hopefully you will be able to sail with Captains Mickey and Minnie in the future! 

    If you booked through a travel agent, she would need to cancel your reservation. If your specific agent is not responding, see if there is a general number for the agency that she works for. The main travel agency should be able to assist you. You may also want to try to contact your agency using a few different methods, including texting, email, or phone. I would copy the main agency on any emails you are sending to your specific agent. 

    Most travel agents work very hard for their clients, so I am sorry you are having these issues. For your next travel adventure, try to get some referrals from family and friends of travel agents they have had success with. Booking on your own is also an option and can be done on the Disney Cruise Line website. 

    Good luck to you, and I hope you can travel again real soon!


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Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

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