Father and son walking through BOG
  • On Mar 31, 2023
    Scott from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My Disney App shows "0 guests" under my reservations for each day. I made reservations for both me and my daughter. Should it not say "2 guests"? I received a confirmation email that the reservations were processed.

    Hi Scott! Thanks for stopping by planDisney!

    Oh boy! You're only a few more sleeps away until you arrive for your magical Walt Disney World getaway! I hope your daughter is getting excited about all the special memories you are bound to make!

    Scott, I'm sorry to hear you are having some trouble viewing your park reservations. I utilize the My Disney Experience App frequently and have come across some glitches and technical issues from time to time. It is encouraging that your park reservations are displayed under your future plans. I know the number of Guests is incorrect, but I'm happy to hear that they are being recognized. 

    My first suggestion is to close out the app completely and reopen it again. Sometimes a simple reboot will do the trick. Otherwise, I suggest logging in to your My Disney Experience account using a web browser to check your park reservations this way. If your reservations are shown with two Guests here, it's likely that the app is not working properly at the moment. If your reservations reflect zero Guests using the web browser as well, there may be another issue going on altogether.

    Since your trip is only a few days away, I suggest calling the Website Support line and speaking to a Cast Member for prompt assistance. They will be able to dive into your account and make any necessary fixes needed. I had some technical issues on a recent trip that involved coordinating with multiple Guests that were joining our party. The Cast Member was able to make these changes over the phone and have them reflect properly on my app.

    Scott, I hope this information helps you square away your upcoming plans! Have a magical trip!

    See ya real soon!
    Greg
thumbnail image for Greg

Meet the Panelist: Greg, South Carolina

Hello friends! Greg here from Charleston, SC. I am a Disney-loving husband and dad to two wonderful daughters. Walt Disney World Resort offers everything you want in a vacation and touches all the senses. From the sights to sounds and even the smells, there is something for everyone to enjoy! When our family is not riding "it’s a small world" or going on a Journey Into Imagination With Figment, we are readily planning our next Walt Disney World Resort vacation. Learn More About Greg

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