Cinderella Castle Detail
  • On Mar 20, 2022
    Michelle from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    On the disney app I keep getting this message in future plans "It's feeling a little empty in here". I have plans I have seen them, but I keep getting this. How do i fix it.

    Hey Howdy Hey Michelle and welcome to planDisney!

    Technology is always great until it does not work as we need it to, right? Sometimes the app can be a little particular about things but Hakuna Matata, let's run through some things to see what we can do. 

    The first thing I would do is to make sure that you have your reservation linked to your My Disney Experience account online. I have had my share of issues with the app in the past, but the site seems like it is more consistent. After you verify that your information is linked on the site, try to log out of the app and then back in. Sometimes you have to log out and completely close the app for a true reset. 

    If you are still having problems, the next step would be uninstalling the app on your smart device. Uninstall the app and then reinstall. Log back in and see if there is any change. Hopefully, by now you can get some positive results. If not the next step would be getting in contact with Disney. I have had success at getting things like this resolved via the chat option from the Help Center page or you can always call Disney at (407) 939-4357 and a Cast Member will be able to help you through. 

    Good luck in getting things resolved and I hope you have fun planning the rest of your trip. Let us know if you have any further questions. 

    Have a Magical Day, 

    Nick
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Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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