MagicBand+ and Smart Phone
  • On Aug 11, 2023
    Sarah from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have 2 Disney accounts, with 2 diff emails. I accidentally connected magic band to wrong Disney account. I deactivated it, and now it won’t pair to my current account. I followed all instructions online & it still shows a validation error. Help?

    Welcome to planDisney, Sarah! I'm so pleased to answer a question for a fellow Texan today.

    It sounds like you've run into a less-than-magical tech hiccup. These things happen, and I know firsthand that it can sometimes be tricky to transfer a MagicBand from one My Disney Experience account to another. Since you have followed all the instructions for linking your band and it still isn't working as expected, I recommend calling the hotline for My Disney Experience, MagicBand and MagicBand+. The Cast Members who take these calls are tech experts and will be able to help you troubleshoot your MagicBand issues, and hopefully, you'll be able to get it connected before your trip next week. 

    Have you had the chance to check out MagicBand+ yet? It's the newest version of MagicBand and has some cool new features. It will light up at nighttime spectaculars, help you interact with the Fab 50 Character Collection, and more! There are so many fun designs available to choose from, and I recommend taking a look at Creations Shop or World of Disney on your upcoming trip.

    I hope this answers your question, Sarah, and please let us know if there's anything else we can do to help you plan your magical vacation.

    Jessica
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Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our three rescue animals. We are Disney Parks-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted out of a tropical honeymoon to spend a blissful week at Walt Disney World Resort instead! I'm thrilled to be on the planDisney Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

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