MagicBand+ and Smart Phone
  • On Aug 11, 2023
    Sarah from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have 2 Disney accounts, with 2 diff emails. I accidentally connected magic band to wrong Disney account. I deactivated it, and now it won’t pair to my current account. I followed all instructions online & it still shows a validation error. Help?

    Welcome to planDisney, Sarah! I'm so pleased to answer a question for a fellow Texan today.

    It sounds like you've run into a less-than-magical tech hiccup. These things happen, and I know firsthand that it can sometimes be tricky to transfer a MagicBand from one My Disney Experience account to another. Since you have followed all the instructions for linking your band and it still isn't working as expected, I recommend calling the hotline for My Disney Experience, MagicBand and MagicBand+. The Cast Members who take these calls are tech experts and will be able to help you troubleshoot your MagicBand issues, and hopefully, you'll be able to get it connected before your trip next week. 

    Have you had the chance to check out MagicBand+ yet? It's the newest version of MagicBand and has some cool new features. It will light up at nighttime spectaculars, help you interact with the Fab 50 Character Collection, and more! There are so many fun designs available to choose from, and I recommend taking a look at Creations Shop or World of Disney on your upcoming trip.

    I hope this answers your question, Sarah, and please let us know if there's anything else we can do to help you plan your magical vacation.

    Jessica
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Meet the Panelist: Jessica, Texas

I'm a data scientist and lifelong Disney enthusiast who’s been visiting Walt Disney World Resort since I was a baby. My Disney travel style combines stunning lounges and world-class dining with the joy of hidden entertainment gems and my all-time favorite attractions. Whether it’s a foodie-focused couples' getaway or a fabulous girls' trip, I believe the magic starts with planning, and I'm passionate about crafting unforgettable adventures. Learn More About Jessica

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