Hello Han, and welcome to planDisney!
Han, it's so fun to hear that you have what's sure to be a practically perfect in every way holiday this coming May at Walt Disney World Resort. However, it's not so fun to know that you've been seeing what sounds to me, like some technical glitches with your
My Disney Experience account.
To the very best of my knowledge Han, the most reliable way to unlink a
Disney Resorts Collection hotel reservation from your My Disney Experience would be to seek the assistance of a knowledgable Cast Member who will be able to fully access your account.
To speak in person with a tech-savvy Cast Member who will be able to unravel and resolve any issues which may be blighting your My Disney Experience account, please dial the UK freephone number for
Technical and Website Support contained within this handy
Walt Disney World Resort Phone Directory.I feel sure that with just a little faith, trust, and pixie dust, Cast Members will soon have your My Disney Experience account looking all neat and pretty and ready for use during your upcoming May holiday to the most magical place on earth.
Additionally, I also thought that you may find these
Frequently Asked Questions - My Disney Experience to perhaps be a useful planning resource.
Han, if you should have any further enquiries concerning your Disney holibobs, then please don't hesitate to pop back to
me here at planDisney where it's always my pleasure to assist a fellow British Guest!
Have a great Disney day ~ Jane