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  • On Dec 30, 2021
    Dominique from FL Asked

    my disney account email address is incorrect due to internet glicth and a 1 year old. need to fix to correct email address

    Welcome to planDisney Doninique!

    What a great question! With so much communication through email these days, you certainly want all your information up to date and accurate. Updating your email (and any other account information including address, phone number, or password) can be done on your My Disney Experience account. 

    Sign in on your My Disney Experience account using your current information. Roll over the My Disney Experience tab, and you should see your NAME. Click on that. You will then get several options including ACCOUNT SETTINGS. This is where you will update your email. While in this section, double check all other information is current and up to date. 

    If you do not have access to that original email address, contact Guest Services/Support as a code will be sent to that original email for security purposes. You might need a pinch of extra pixie dust through a phone call to fix your issue. 

    While getting all your "tech" stuff in order, make sure to download the My Disney Experience mobile app on your phone. This app is where you will access Disney Genie, see wait times, mobile order at quick service locations, and even open the door to your resort hotel room! 

    Wishing you a magical visit to Walt Disney World!
    Cathy
thumbnail image for Cathy

Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

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