Mom and child as pirates on Castaway Cay
  • On Mar 27, 2023
    Nicholas from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Disembarked from Wish cruise today went to My Cruise Photos on website as the Cruise app no longer works with my completed reservation, but all the photos are without the themed border/frame!! Why??? They were on Cruise app and I want them back.

    Hi, Nicholas! Thank you for visiting planDisney with your question. 

    I hope you had a lovely time on the Disney Wish. I liked having instant access to our digital pictures with the Unlimited Digital Photo Package. It was convenient to share them on social media right from the ship. As you discovered, the Disney Cruise Line Navigator app resets itself as soon as you disembark. I’m so sorry to hear that what you saw in the app differs from what you see at home. Let’s troubleshoot this together.

    Make sure you are trying to access your pictures from a computer. On the Disney Cruise Line website, navigate to Already Booked > My Cruise Photos. It can take up to 48 hours after your cruise for all your images to be synced to your account. I noticed when viewing my images that some of the borders seemed to appear once the images were downloaded. If you’ve waited a couple of days and still feel you are missing the images with borders, please email Guest Communications for additional assistance. 

    I hope the memories you made onboard your sailing last forever. Please sail back to planDisney anytime you have more questions for us. Whether you are planning another adventure with Captain Minnie or a trip to Walt Disney World Resort or Disneyland Resort, we are here for you!   

    SEAS the adventure,
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Meet the Panelist: Tracie, Florida

Ahoy! Just like Moana, I feel the irresistible call of the sea. I think the best vacation is aboard a Disney Cruise Line ship – thankfully, my family agrees. Whether savoring gelato in Italy, snorkeling in Mexico, or basking in the sea breeze on deck, each destination fills us with memories to last a lifetime. I look forward to helping your family plan a Disney Cruise Line adventure brimming with cherished moments!

Learn More About Tracie

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