Welcome to planDisney Alison! Thank you for stopping by with your great question. I’m happy to help! At Disney, we’re committed to creating a magical and accessible experience for all Guests. For those who may have difficulty tolerating extended wait times in a conventional queue environment, we offer the
Disability Access Service (DAS) designed to support Guests with disabilities. I’d love to guide you through the process of registering and making the most of this service!
Every guest who wants to register for DAS must have a video chat with the DAS team up to 30 days before their visit. For international guests, this video chat can only take place once you arrive in the United States. Once you're in the US, use
this link to register and speak with a Cast Member. Please note, the link will only work in the US.
At the parks, you are welcome to use your mobile device to join the video chat, but you can also connect from your Resort hotel room, which may provide a more private and quiet space. Additionally, you can visit any Guest Relations location in the parks for assistance with connecting to the video chat. You can do this on the first day of your visit to get everything organized.
I hope you find this information helpful as you prepare for an exciting visit to Walt Disney World Resort, Alison! Thank you again for visiting planDisney. Have a magical day!
Kay