Mickey Mouse with Special Needs Guest
  • On May 8, 2024
    Maureen from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I get a disability pass for my grandson

    Hello Maureen!

    Welcome to planDisney! Getting registered for the Disability Access Service (DAS) is very straightforward and ideally should be completed before you arrive. 

    Good news Maureen, you are in the window to pre-register for DAS! Before you click to the live video chat you must make sure you have logged into your myDisney account. You also need your grandson with you during the meeting. If you are not the parent or guardian of your grandson then you will need them to be present as well. If your grandson is 18 years of age or older then they may have to be involved in the conversation. In addition, the video chat must be on a device that has a camera. The video chat availability begins at 7 am and ends at 10 pm EST. I suggest logging in first thing in the morning as the wait times can be long and my friends have had success at this time. The Cast Member will assist in not just discussing DAS but the many other services that could help your grandson have a magical time.

    One of the best things I use to help with my kids and their difficulty with food is Mobile Food & Beverage Ordering. I like to look over a menu with the kids while waiting in a queue or anywhere, calmly read the descriptions, and look at the pictures together to make our meal decisions. I then check out and head to the restaurant when my time comes up to have it prepared and ready to be enjoyed. However, I do not recommend Mobile Food & Beverage Ordering for people with food allergies, as it is always best to speak with a Cast Member at the register when ordering to ensure it is prepared safely. It may take a bit more time but it's worth it. 

    I hope this helps and you have a lovely time with your grandson! 

    Happy Planning!
    -Nimmy 
thumbnail image for Nimmy

Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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